Apollo Care 24 (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and all relevant privacy laws.

1. Information We Collect

We may collect personal information that is necessary to provide our services, including but not limited to:

• Full name

• Contact details (phone number, email address, postal address)

• NDIS participant details

• Health or support-related information (only where required and with consent)

• Enquiry details submitted through forms

• Website usage data (IP address, browser type, pages visited)

We only collect information that is reasonably necessary to deliver our services or respond to enquiries.

2. How We Collect Information

We may collect personal information when you:

• Visit or browse our website

• Submit an enquiry or contact form

• Call, email, or contact us directly

• Request NDIS services or supports

• Engage with us as a participant, carer, or representative

Some information may also be collected automatically through cookies and website analytics tools.

3. How We Use Your Information

We use personal information to:

• Provide and manage NDIS supports and services

• Respond to enquiries and requests

• Communicate with participants, families, and carers

• Improve our website and services

• Meet legal and regulatory obligations

• Maintain accurate records

We do not sell, rent, or trade personal information to third parties.

4. Sensitive Information

Sensitive information (such as health or disability-related details) is only collected when necessary and with your consent, or where required by law. This information is handled with strict confidentiality.

5. Disclosure of Personal Information

We may share personal information only when necessary, including with:

• Healthcare professionals or support workers involved in your care

• NDIS-related providers (where required for service delivery)

• Government or regulatory bodies (as required by law)

• Trusted service providers who assist in operating our website or services

All third parties are required to protect your information and use it only for authorised purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure systems, restricted access, and safe storage practices.

7. Cookies and Website Analytics

Our website may use cookies to improve user experience and analyse website traffic. Cookies help us understand how visitors use our website. You can disable cookies in your browser settings if you prefer.

8. Access and Correction of Information

You have the right to:

• Request access to personal information we hold about you

• Request corrections if information is inaccurate or outdated

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

Apollo Care 24
📧 Email:  info@apollocare24.com.au
📞 Phone: +61424 846 208
🌐 Website: https://apollocare24.com.au/